1. How to request deletion
Sign in, open Account & privacy, and submit an account deletion request. You can add a reason if you want to; you do not have to. The account is marked for review so we can protect balances, other users, and records that cannot yet be closed safely.
You can cancel the request at any time while it is still pending.
If you cannot sign in, use the Contact page. We will need to verify that you control the account before we act, because deleting an account on someone else's say-so would be worse than not deleting it at all.
2. What has to be resolved first
A dependency delays completion; it does not silently cancel your request. We will tell you what needs to happen, or why a legal restriction applies, and the request stays open in the meantime.
- Return or complete any active study reservation.
- Resolve any pending or processing withdrawal.
- Complete, cancel or transfer any study that is not final.
- Transfer ownership of every organisation workspace you own.
- Allow any open appeal, report, fraud investigation or legal claim to conclude, where the records are needed to resolve it.
3. What deletion actually removes
Your account name and email address are replaced with non-deliverable anonymised values, and the account is marked deleted. The body of any message you sent is replaced with a deletion notice where the thread has to remain for the other party or for case history.
Any study you were still recruiting for as a researcher is paused rather than left running without an owner.
- Password credentials, multi-factor secrets, outstanding multi-factor challenges, authentication tokens and every live session.
- Participant and researcher profiles, optional sensitive profile answers, study preferences, dismissals and researcher blocks.
- Your answers and uploaded files from any study built with Voxa's own task or survey tools.
- Your membership of any participant list a researcher had saved you to, so you cannot be re-invited or excluded on the basis of a deleted account.
- Access and security event history, and any outstanding identity verification record (the encrypted document and video are already deleted at the point a reviewer records a decision, well before this).
- Notification history, communication preferences, organisation memberships and platform roles.
4. What lawfully remains
A minimal account key remains so that the records below stay internally consistent and cannot be silently re-linked to a new account. Alongside it we may keep:
- Financial ledger, wallet, reward, deposit and withdrawal records, needed to prove payments were made, and to meet tax and accounting law. Kept for seven years.
- Consent and audit records showing which document version you accepted and when. Kept for seven years.
- Submission, review, appeal and dispute records, stripped of study content. Kept for up to seven years, matching the limitation period for legal claims in England and Wales.
- Administrator decisions and their recorded reasons, so we can show a decision about you was made properly.
- Where an account was closed for fraud or serious misconduct, the limited information needed to stop the same person registering again. Kept for up to seven years.
5. Data a researcher holds
Deleting your Voxa account does not delete information you gave directly to a researcher in their own study. They are a separate controller for it and we cannot erase data from systems we do not control.
Their privacy notice explains their retention period and gives a contact for rights requests. Send your erasure request there. We will help you identify the contact route where we can.
The exception is a study built with Voxa's own tools: we delete our copy of your answers as part of deletion, and in any event six months after submission. The researcher may have exported their own copy before then, and that copy is theirs to delete.
6. Inactive accounts
We do not delete accounts for inactivity on data-protection grounds. Separately, our terms let us close a participant account and pay out the balance where no reward has been credited for 12 months, and let us charge dormancy fees and close a researcher account that has been inactive for a longer period. Those are payments measures, and the Participant Terms and Researcher Terms set out how they work.
Where we close an account under those provisions, the data consequences are the same as a deletion you requested yourself, and we will attempt to contact you first.
7. If something goes wrong
Use the Contact page if a request seems delayed, has been refused, or you want to exercise a formal right to erasure rather than use the in-product route. We will explain the dependency or the lawful ground for retention, and how to challenge it.
You can complain to the UK Information Commissioner's Office at ico.org.uk, or to the supervisory authority where you live or work, at any point. You do not need to exhaust our process first.